The system checks the information on your ID document and matches it with the information transmitted by the sender. The elements transmitted during the visual identification procedure (ID document and video) are then processed by an operator from Monday to Saturday. This process takes no more than 48 working hours.
Identity Verification Claim N°26168679
You have already submitted a request concerning this verification, which is currently being processed by our teams. You can refer to the response sent by our services.
This check has been processed and their decision can no longer be changed. This form will notify us of your complaint.
If you have any difficulty in completing your identity verification, please contact our trained support team to assist you in this process.
Frequently Asked Questions
Only our system and our authorised operators have access to the identity documents and videos transmitted to verify your identity. All data transmitted for visual identification purposes is stored on our servers in France for 72 hours and automatically deleted afterwards.
You can lodge a complaint about the outcome of your identity check by filling in our dedicated form
AR24 est un service de lettres recommandées électroniques de confiance ayant obtenu la qualification eIDAS délivrée par l’Agence Nationale pour la Sécurité des Systèmes d'Information. Vous pouvez retrouver la liste de nos certifications en cliquant sur le lien suivant : https://www.ar24.fr/certifications/